NSPG Service Score Card

And after your field personnel complete a job, your clients can let you know exactly how they perceive your company's performance. Employee job performance information is entered with point and click ease.

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OK, but how do I analyze this information? I haven't got hours for this type of office work!

The form below is how you will analyze the information that your customers return. Simply choose the type of report you want, and click on the Print button. You do not need to know anything about demographic analysis, or statistical packages to print reports that will tell you exactly who your customers are, and how your people are performing.

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*So, what kind of information can I get out of Service Score Card* ?**
Client Demographics like: Top job locations Client contact gender Client contact marital status Client contact age Client contact profession Client contact education Client contact reading habits Client contact home value Client contact home age	Client perceptions of your business like: Phone representative performance Field work quality Employee appearance Employee attitude The amount you charge for your services Will the client call you again Why they called you (Ad effectiveness) What other services they need

Here is a small part of the Customers Report showing where the business is. This type of information can be used to improve the targeting of your advertising. You generate all reports with a mouse click.

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Here is a small part of the Trades Report showing which types of work generate the most dollars for you. This type of information can be used to move your business in the direction of the most profitable trades.

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Here is a small part of the Advertising Report showing which types of advertising generate the most dollars for you. This type of information can be used to fine tune where and how you advertise. You can also use these numbers to negotiate better advertising rates to improve your profitability.

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I have all of my clients in other software. Can I import them into Service Score Card ?

You can export from most accounting programs and contact managers in generic text or mail merge formats. Service Score Card can easily import text, spreadsheet, and QuickBooks exported file formats. Import is also point and click simple, even for difficult import formats.

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As you can see, you will be able to pinpoint who your customers are, and where they live. The performance reports will show you how your employees are perceived by your customers, and who is most likely to use your service again.

The general format of the many of the reports is a summary area at the top, with detailed information below. The data is presented by time period, with separate columns for actual response counts, and a percentage break down. Using these reports, you will be able to fine tune the way you operate your business to meet the needs of your customers.

Service Score Card also comes with sample return cards in word processor format to allow you to customize your cards for you business. As sample mail merge document is also included for corresponding with your clients who request more information.

Although Service Score Card is very simple to use, there is too much information to completely cover here. If it looks like a product that will help you build your business, call NSPG at 800-841-8542 for more information and a free demo.